Water Problem Solving Chart

Water Problem Solving Chart

Are you having problems with your pool or hot tub water?

From cloudy water to uncontrollable pH levels, this guide will help you match the symptom with its cause and help you find the right remedy.

Symptom Cause Remedy
Green / Cloudy Water / Slippery Sides Algae or inadequate sanitiser Shock dose with chlorine and add Algaecide. If the issue persists, shock dose, then drain the water, scrub the internal sides then refill.
Too much chlorine Overdose Allow time to naturally dissipate or partially empty some water and fill with fresh water to dilute the chlorine.
pH levels hard to control Alkalinity not balanced Use TA Plus to increase the Total Alkalinity or pH minus to reduce it.
Can't maintain chlorine levels Excess contamination or unbalanced pH/TA Check and balance pH and Total Alkalinity levels.
Cloudy water Poor chemical control or contamination
  1. Change the filter cartridge
  2. Balance chemical levels 
  3. Use Clarifier
  4. (if problem persists) shock dose
Rough sides / edges Scale formation from high calcium Ensure pH levels are correct. Start using Scale & Stain Remover regularly.
No colour change on test strip Too much chlorine (over 15ppm) Check the expiry date on test strips. Wait for the chlorine to drop and re-test.
Foaming Detergent from cleaners or excessive algaecide Use Clearwater Foam Remover. Shower before use and avoid detergent-washed swimwear.